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Orbit Communication Corp is proud to be a DIRECTV
Elite Authorized Online retailer.
There are dozens of unauthorized sources on the Internet who sell satellite hardware but are not trained specialists and do not deliver on their promises. Don't buy online if you don't see this seal.
has won one of the the highest recognition in its industry for
quality subscriber acquisition, customer experience, and overall
DIRECTV, Inc., the nation's leading digital satellite television
service provider with more than 11 million customers, presented
our company with the #3 QCA Achievement Award at the DIRECTV«
Elite 2002 trip to The Big Island of Hawaii.
Our company is now number
three in the country from a list of over 12,000 independent
DIRECTV« dealers. We want to thank you our customer for
helping make this possible.
Orbit has been an Elite Dealer 3 years in a row.
reviewed by Gomez and it was determined that it
met and exceeded all of the criteria that their experts established as
the minimum standards for an online merchant in today's marketplace.
This is no small accomplishment since 50% of the merchants reviewed do
not meet our minimum criteria.
Reasonable Access to Customer
Support (Phone or E-Mail)
Accepts Multiple Credit Cards
Secure Server Transaction
Shopping Cart That Totals an
Published Return Policy
Performance Metrics -- Low Site
Communications has also been certified by The MasterCard Shop Smart!
program. The decal on our Web site indicates we are using today's best available
practices for online transactions. To confirm that the MasterCard Shop Smart mark is
registered in the Shop Smart! program, simply click on the decal. To assure Orbit
Communication's participation in the program, you will receive a confirmation notice that
Orbit Communications has qualified for the program. After allowing you time to review the
confirmation, you will be returned to our Web Site.
Orbit Communications has also
been certified by The PublicEye Certified Safe Shopping Site.
Public Eye "Platinum" certified merchants are covered by
PublicEye Credit Card Fraud Protection Program . The program is aimed
at reducing the risk for on-line consumers. On-line shoppers who make
credit card purchases from Orbitsat.com Public Eye Platinum certified
merchants will be insured against unauthorized use of their credit
card. If you experience any unauthorized use of your credit card as a
result of shopping with OrbitSat.com, Public Eye will reimburse you
for losses not otherwise covered. See details
Finally, all Public
Eye Customer Certified merchants are surveyed about how they use the personal information
you submit to them.
You may return the
UNOPENED system prepaid for a refund minus shipping charges within 30
days of Invoice date. Returned systems must include all original items.
There is a 20% restocking fee for unopened items and a minimum of 35%
restocking fee for opened items approved for return by Orbit plus all
applicable shipping charges.
Thirty (30) days after the invoice date, the purchase price
of system is non-refundable. Due to the limited availability and that
orbit special orders C-Band equipment, other then receivers all C-Band
items are none refundable
For instructions on returning merchandise, you must call
to obtain a Return Merchandise Authorization number. Damaged
merchandise, cosmetically or otherwise, is subject to a restocking fee on a case-by-case
basis (please call for details). Returned DIRECTV┬« receivers will incur a $50.00 access
card replacement fee if they have been activated. Note that it IS NOT necessary to
activate a DIRECTV┬« access card to determine DIRECTV┬« signal strength. Any merchandise
received without an authorization number will be returned to the sender.
Once an order has been place Orbit can not stop your order the only way
to get your order return is by obtaining an Return Authorization
number by accessing your
Won't be Undersold! Policy
"Shop with peace of
mind, our staff will do the work for you". Our commitment to
you our valued customer is we will check competitive sites and will
make sure that we always maintain the Lowest Prices in America
Orbit Communication guarantees the Lowest Prices in North
America on DIRECTV<┬« Products only. If, in the unlikely
event, after buying from us, you find a lower price from an Authorized
DIRECTV Retailer, on the identical item within 10 days of purchase,
Orbit Communications will refund the difference to you. The competing
price must be verifiable and be readily available to the general public.
Bankruptcy, Model Close Out and Distress Sales are excluded. We reserve
the right to determine eligibility of our Guaranteed Lowest Price offer
Price Match Guarantee Rules
The satellite equipment must be brand-new and the same exact model
All terms and conditions must be the same
Offer must be advertised currently on the competitors web site
with the model numbers listed
The total price must include all shipping and handling fees and/or
All New Customer offers must require Professional Installation on
all receivers and a minimum activation of DIRECTV┬«
TOTAL CHOICE┬« programming package or greater on all
All existing or current customer offers must require installation
of all receivers and activation of DIRECTV┬« TOTAL
CHOICE┬« programming package or greater on all
All DIRECTV System offers must require a 12 month programming
commitment to DIRECTV┬« TOTAL CHOICE┬«
programming package or greater.
Item must be marked (In-Stock) on our site
The following are exceptions to the guarantee and would not qualify:
Re boxed equipment
Limited quantities, Waiting list or back ordered product status
Mismatched equipment (Such as a different satellite dish matched with the
Conditions or package deals (Such as buy this and get this free or at a
Self -installation discounts
DIRECTV┬« equipment prices are based on promotional activation commission.
For that reason Orbit Communication Corp. may change it's pricing from time
to time and can only price protect against itself within the
same business day of purchase.
further assures your safe and secure On-line transactions with the
Excite Certified Merchant Program (see this ), an endorsement
by Excite of a select number of carefully chosen Web
merchants. To qualify as an Excite Certified Merchant, Orbit
Communications has met the following criteria:
secure commerce servers and encryption technology to
protect the confidentiality of your credit card number
orders and send email confirmation within one (1)
all merchandise in professional and quality packaging
exceptional customer service
to customer support inquiries within 24 hours
inventory closely and notify customers within 24 hours
of receipt of any stock outages.
monitors Orbit's performance with the "Secret
Shopper" program which monitors the quality and
reliability of Excite Certified Merchant Sites.
is so confident in the integrity and security of Orbit
Communications that they
offer the following Guarantee: If any unauthorized use
of your credit card occurs as a result
of your credit card purchase from one of the Excite
Certified Merchant Sites on the Excite
Shopping Channel, simply notify your credit card
provider in accordance with its reporting
rules and procedures. If, through no fault of your own,
your credit card company finds credit
card fraud but does not waive your entire liability for
unauthorized charges, Excite will
reimburse you for the remaining liability, up to a
maximum of fifty dollars ($50).
|If you experience any difficulties placing your order,
please use our Online Inquiry Form.
|Thank you for
considering Orbit Communications
as your provider of quality, value priced Products and Services. We
know that we will meet and exceed your expectations for a positive On-line shopping
experience. At Orbit Communications, we're here to serve you. And that's a promise.